AI voice agents for restaurants that never miss a call
Every missed call is lost revenue
Restaurants lose orders and reservations when staff are busy—or after hours. Moonline is an AI voice agent that answers naturally, handles menus and FAQs, and integrates with POS, delivery, and VoIP systems.
What the agent handles
- Reservations, takeout orders, menu questions, complaints—with optional staff handoff
- Memory for repeat callers, tone configuration, and brand-consistent answers
- Real-time analytics: call logs, transcripts, sentiment, daily/weekly stats
Stack
React + Next.js dashboards for operators; NestJS + PostgreSQL for sessions, analytics, and integration metadata; speech-to-text and text-to-speech pipelines with intent recognition aligned to each restaurant's menu and policies.
Business impact we designed for
- Zero missed calls during peak hours
- ~70% reduction in manual phone workload (target metric for operators)
- Higher conversion on phone orders with intelligent upsell paths
Implementation advice
- Menu and policy grounding beats generic LLM charm—restaurants need accurate answers
- Operator dashboards are the retention surface; voice quality alone is not enough
- Integration depth (POS, delivery, CRM) determines whether the agent can act or only talk
Launching voice automation? See our work or book a consult.